Night Jobs Bath 2023: Service Desk Coordinator Indigo Careers, The UK, European, and Global service partners and suppliers, as well as Indigo’s sales teams, are frequent contacts for the Indigo GSD. The Service Desk Co-Coordinator must be precise and clear in all modes of communication. Along with the capacity to multitask and properly priorities tasks, diligence and attention to detail are also essential traits.

Night Jobs Bath – Responsibilities

• Support the implementation of the Indigo corporate culture and always represent the Company and Group in a professional manner, both internally and publicly.
• Always emphasise providing the best possible customer service, both internally and internationally.
• Follow company and regional policies, processes, and guidelines to meet and surpass the targeted KPIs.
• Make sure health and safety regulations are followed at all times.

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Night Jobs Bath – Role

• Respond to and handle customer service calls responsibly, professionally, and consistently.
• Conduct transactions with accuracy and adherence to SLA standards as specified in customer contracts.
• Record customer support calls on the fault management system, forward to the appropriate technical support resource, and/or escalate as necessary, either internally or externally.
• Manage issues until they are resolved satisfactorily (finding and addressing faults on the fault management systems, coordinating with third-party vendors);
• Make sure every day that all open calls are resolved and that clients are routinely updated on the status of their requests.
• Send the appropriate engineering resource to the customer’s location from anywhere in the world as needed to fix the fault.

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