Infasme Digital Solutions Careers 2022 – Team Leader Jobs in Dubai – Infas Middle East LLC has served since 1997 in the Middle East and Africa as IT solutions with focusing to help clients adopt the most appropriate digital solutions and technologies that improve business value and productivity with high ROI. The authorized website of Infasme Digital Solutions Careers is www.infasme.com. The official address of Infasme Digital Solutions Careers is Office Number 202, Bay Square Building 11, Dubai (United Arab Emirates).

Infasme Digital Solutions Careers 2022 – Team Leader Jobs

  • Total No. of Posts: Only One (01 Vacancy)
  • Job Location: Dubai (UAE)
  • Name of Post: Technical Support Team Leader
  • Nationality: Any Arabic National

Eligibility Norms:

  • Education: Candidates should have Bachelor Degree in Science/ Computer/ Information Technology and Equivalent.
  • Experience: At least 6 to 7 years of working experience in the same profile is required

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Skills, Knowledge & Abilities Required:

  • Excellent communicator, both written and oral
  • Able to multi task efficiently under time pressure
  • Strong knowledge of IT service management
  • Experience executing large scale Windows 7 to Windows 10 migration project
  • IT Asset Manager & Broad knowledge of different technologies such as Windows 7, 10, MDM, Active Directory, MS 0365 and Etc
  • Able to work with cutting edge technology & assimilate information rapidly

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Desired Candidate Profile:

  • Act as a mentor & offer oversight, training and coaching to technical support staff
  • Track and record team workflows and SLAs
  • Ensure that all inquiries and issues of clients are solved correctly in professional manner
  • Assist in the implementation and creation of customer self service material and tools
  • Oversee the day-to-day operations of the technical support team
  • Clearly communicate escalated issues to Tier 3 and product managers as required

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